Troubleshooting

The screen stays black after Install

Restart from the USB stick and pick Install TunnelNet OS (safe graphics) in the menu.

Internet line: waiting for an address

The internet port has no working connection. Check the cable to your modem, and that the modem is on. If tnet ports shows wan0 as link down, that cable isn't connected. If it shows link up but still no address, the cables may be swapped: see Plug in the cables.

The setup page won't open

The computer must be plugged into the router's office port. Restart the computer's network connection (or unplug its cable for a few seconds) so it gets an address from the router, then open http://192.168.60.1/ again. Type it with http://, not https.

It won't connect to my account

Setup codes work once and expire, and a code made before a factory reset won't work after it. Get a new code from Router setup in the portal and try again. If it still fails, type tnet repair at the router's screen, then try once more.

Still stuck?

Write to support@tunnelnet.com and include what tnet status shows.